Privacy Policy

This policy explains the handling of personal information in connection with the Ekinden website and the contact, quotation and sample requests submitted through it. It also covers follow-up communications about those requests.

For privacy questions, contact info@ekinden.com. Our Istanbul office is at DAP Vadisi Z Ofis, Ofis No: 67, Merkez Mahallesi, Seçkin Sokak No: 2-4/A, 34406 Kağıthane, İstanbul, Türkiye. Further business contact details are available on our Legal Information page.

Depending on the form and the details you choose to share, an inquiry can include your name, company, business email, country, telephone number, role or industry, and your message. Quotation requests can also include ingredients, technical requirements, packaging, estimated volumes and delivery destinations. Sample requests can include a shipping address.

We receive this information when you submit a form, email us or continue a conversation with our team. Fields marked as required are needed to process the relevant form. Please provide business information relevant to your request and only share another person’s details if you are authorized to do so.

Information provided with an inquiry is used to understand your requirements, respond to questions, discuss ingredient specifications, prepare quotations and coordinate requested samples or related business communications.

Technical information supports website operation, troubleshooting, abuse prevention and the measurement of website use. Inquiry records can also include the page or campaign that led to a request, the website language, and a record of the choices and acknowledgments submitted with the form.

The basis for processing depends on the purpose and the law that applies. Relevant grounds may include steps requested before a contract, performance of a business agreement, legal obligations, and legitimate interests in operating and protecting the website and managing business inquiries, subject to the protections required by applicable law. Where processing is based on consent, that consent can be withdrawn for future processing.

Contact us if you would like information about the basis applicable to your particular inquiry. A request for a quotation, sample or response is not itself a subscription to promotional communications. Any marketing preference is separate from handling the request you submitted.

When you deliberately select a website language, a preference cookie named ekinden_locale remembers that selection for up to one year. If you use the sourcing brief feature, selected product references are saved in your browser’s local storage so they can remain available when you return.

You can remove cookies and local storage through your browser settings. Removing them can reset your language choice or saved sourcing brief.

Website usage measurement can include the page visited, language, device category, referring site, campaign information and a session reference. Where location information is supplied by the hosting environment, country information may also be available. Usage information associated with a form submission can be linked to the resulting inquiry.

Technical and security records may include IP addresses, browser details and information about requests to the website and its services. These records support website operation, troubleshooting and abuse prevention.

Operating the website and responding to inquiries can involve service providers for hosting, data storage, email delivery, website measurement and security. Information relevant to those services may be processed by those providers. If a sample delivery is arranged, the contact and address details needed for delivery may be shared with the delivery provider. Information may also need to be disclosed where required by law or to address a legal claim.

The website loads fonts from Google Fonts, which creates a connection between your browser and that service. When you follow an external map or another third-party link, the destination website handles information under its own policies.

Website infrastructure, communications and delivery services can involve providers in different countries. Depending on the service used, this may involve processing information outside the country where you are located. The rules and arrangements relevant to such processing depend on the service and applicable law.

For information about recipients, processing locations or transfer arrangements relevant to your inquiry, contact info@ekinden.com.

The relevant retention period depends on the type of information, the purpose of the inquiry, the course of any business relationship, operational needs and applicable legal requirements. There is no single retention period for every inquiry or technical record. You can contact us about the information associated with a particular request.

The website includes access controls and measures intended to protect submitted information and limit misuse. Please contact us if you believe information submitted through the website has been exposed or used improperly.

Depending on applicable law, you may be entitled to ask whether information about you is processed, request information about its use and recipients, seek correction or deletion, object to certain processing, and raise a complaint with the relevant data protection authority. Where processing relies on consent, you may request its withdrawal. These rights can be subject to legal conditions and exceptions.

Send your request to info@ekinden.com, stating the email address used in your original inquiry and the action you are requesting. We may need proportionate information to verify your identity and locate the relevant record. You can also write to the Istanbul office address above.

This policy may be updated to reflect changes in the website or the information provided about its use. The date and version shown on this page identify the published text. Publishing an update does not itself create a new consent or change a marketing choice you previously made.

See our Terms of Use for information about using the website, product information and business requests.